I currently receive several bills for my telephone and Internet service. Can Stage 2 Networks consolidate these on one invoice?Yes. Stage 2 can consolidate all of your local, long distance, Internet and data services on one monthly bill.
What period does my Stage 2 bill cover?
Stage 2's billing period runs from the first day of the month to the last day of the month.
What are the taxes and surcharges on my bill?
Taxes and surcharges on your telephone bill are mandated by local, state and federal agencies. Stage 2 is required by the government to collect all taxes and surcharges from its customers. Since the government sets these charges, all phone companies charge similar surcharges. If you have any questions about your bill please call Stage 2 Customer Service at 1.800.STAGE2-0 / 1.800.782.4320.
What do I do if I continue to receive bills from my previous carrier?
Contact your previous carrier and tell them the date on which you switched your services to Stage 2.
I have multiple offices; some are in different states or countries. Can Stage 2 bill all locations on one master invoice?
Yes. Stage 2's billing system will allow you to consolidate several locations onto one bill. Your new invoice will detail exact charges for each location, allowing your company to track calling patterns for each location.
Can I track calls made from my office by department, projects or clients?
Yes. The Stage 2 billing system can assign Account Codes to track your calls and expenses. Each Account Code has its own summary page on the bill.
What form of payment can I use to pay my bill?
You can pay your bill using a check, money order or credit card. To pay using a credit card, please fill out and submit our credit card authorization form and your Stage 2 bill can be automatically paid every month.
You can also send a check or money order as payment to: Stage 2 Networks, P.O. Box 95000-1660, Philadelphia, PA 19195-1660. Please allow time for your payment to reach us by the due date that is indicated on your invoice.
What number do I call if I have a billing question or if I think there is an error on my bill?
You can call our Customer Service Center at 1.800.STAGE2-0 / 1.800.782.4320 or email billing@Stage2.net for billing inquires and orders/changes in service, Monday through Friday, from 8 a.m. to 6 p.m. EST.
